What happens if I don't like the design or wish to return a product?
In a perfect world everything goes perfectly and all of your plans run smoothly! However, for those times when things don't go the way you envisaged, the Portfolio of Fine Diamonds offers a no quibble 14 day Money Back Guarantee*.
Even if you simply change your mind, you have 14 days from the date you receive your item to return it to us. Please ensure that you return it to us in the original condition it was sold with all of the packing, box and insurance documents. You are also welcome to exchange your product within the 14 day time period.
All goods sent for refund or exchange must be sent via Royal Mail Special Delivery and insured by the sender or by Registered Post and insured if posted in the Republic of Ireland. Please include a covering letter with your details and instructions on how you wish us to proceed. Upon satisfactory receipt of returned items, refunds will be processed as quickly as possible.
For ease of use, we include full return instructions and a returns label with your purchase. You can also re-use the package that we used to despatch your item.
*no quibble 14 day money back guarantee applies to online sales only.